Job Offer

Title: Customer Support Manager
Position: Full-time, Remote
Salary: $25K USDC (ERC-20) per year, negotiable

Who We Are:

We build SaaS products linked to the Google Workspace ecosystem. Our company operates fully remotely with a flexible work environment, fostering a strong emphasis on autonomy and collaboration.

Job Description:

As a Customer Success Manager, you will independently set up and manage a responsive, efficient support service. You will be the key contact for customers, gather feedback, lead a small support team, and automate processes to improve service quality. This role is remote and offers flexible, asynchronous work.

What You’ll Do:

• Customer Support Management: Lead customer interactions to provide timely and effective solutions, ensuring a response time of less than 1 hour.
• Team Leadership: Hire and manage 1-2 part-time support agents, ensuring 24/7 customer support coverage.
• Technical Issue Reporting: Gather and report data on technical issues to facilitate ongoing improvements.
• Automation & Process Improvement: Identify repetitive support cases and implement automation to streamline processes. Update documentation as necessary.
• Customer Satisfaction: Foster a customer-first culture, ensuring high satisfaction levels across all interactions.

What We’re Looking For:

• Proven experience in a technical support or customer-facing role.
• Experience managing a small support team.
• Comfortable working in a remote, asynchronous environment.
• Familiarity with CRM and support software.
• Excellent communication skills with a focus on customer satisfaction.
• Ability to automate repetitive tasks and maintain accurate documentation.
• Self-driven and adaptable to a fast-paced, dynamic environment.

What We Offer:

• $25K per year plus bonuses.
• Flexible Work Environment: work remotely with a healthy work-life balance.
• Skill Growth & Development: Opportunities for learning and access to industry insights in the SaaS space.